PLEASE READ CAREFULLY.

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IMPORTANT NOTICE: The following information provides a summary of the Southern Soul at Sea Cruise’s Deposit, Cancellation, and Refund Policy. For full details, please refer to the complete Terms and Conditions document.

 

 

IDENTIFICATION: Guests must make reservations using the full name exactly as it appears on the passport used for travel. Please note that if any name changes are required after travel documents have been issued, the client is responsible for all associated name change fees, if applicable.

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PAYMENTS: Sarai Enterprises, LLC (d/b/a Southern Soul at Sea and/or Sarai Events), accepts all major credit and debit cards, including American Express, Discover, Mastercard, and Visa. We also accept payments via Zelle and ACH bank transfers.

 

REFUNDS & CANCELLATION POLICY: All payments made to Sarai Enterprises, LLC (d/b/a Southern Soul at Sea and/or Sarai Events) are non-refundable and non-transferable. Because we maintain contractual agreements with various cruiselines, hotels, airlines, and vendors that do not permit refunds, this policy allows us to keep package prices competitive and offer flexible monthly payment plans for your vacation.

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PRICING DETAILS: All listed prices are per person based on shared double occupancy, unless otherwise noted. Package rates do not include personal expenses—such as laundry, beverages, non-included meals, passport/visa fees, insurance, or foreign port taxes—unless specifically stated in the inclusions. While prices are accurate at the time of publication, cruise fares and availability fluctuate; therefore, we reserve the right to update rates accordingly. In the event of human or computer error, Sarai Enterprises, LLC, reserves the right to re-invoice for the correct price or service. If a price increase occurs, you may cancel for a full refund by providing written notice within five days of receiving the price increase notification.

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PASSPORTS AND VISAS: Guests are responsible for ensuring they possess the correct travel documentation. Please verify entry requirements, including visa and passport needs, with the appropriate consulate or visa agency well in advance of your trip. Passports must remain valid for at least six months beyond your scheduled travel date, and certain destinations require blank pages for entry stamps. Please note that travel information provided is intended for U.S. citizens only; non-U.S. citizens must independently confirm their specific requirements with the relevant consulate. Sarai Enterprises, LLC (d/b/a Southern Soul at Sea and/or Sarai Events), does not validate requirements for non-U.S. citizens. We strongly recommend that all passengers carry a valid passport for the duration of the cruise.

 

TRAVEL INSURANCE: Protecting your investment is essential. We strongly advise purchasing travel insurance to cover potential trip cancellations, interruptions, lost baggage, and other unforeseen events. Guests are responsible for selecting and securing their own insurance coverage for both domestic and international travel.

 

TRAVEL DOCUMENTS: Provided that your account is paid in full by the final payment deadline, all necessary travel documents and instructions will be sent to you via email or mail no later than 30 days prior to your departure date.

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CHARGEBACK POLICY: Before initiating a dispute with your bank, please contact Sarai Enterprises, LLC (d/b/a Southern Soul at Sea and/or Sarai Events) at (470) 990-4909 or via email at info@saraievents.com to discuss a resolution. Please be advised that filing a chargeback may result in the cancellation of your reservation and could preclude you from future travel opportunities with us.

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IMPORTANT NOTICE: All credit card chargebacks will be aggressively pursued. To request a payment modification for an upcoming auto-draft, you must notify us via email at info@saraievents.com at least seven (7) days in advance.

Waiver of Right to Chargeback: By making payments to Sarai Enterprises, LLC (d/b/a Southern Soul at Sea and/or Sarai Events), clients waive their right to initiate chargebacks or disputes for authorized transactions. Should a client initiate a chargeback or dispute, they agree to pay a $100 administrative fee to the service provider, in addition to covering all associated legal fees, attorney costs, outstanding invoice balances, banking overdraft fees, and any other applicable legal penalties.

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PAYMENT SCHEDULE

Our payment processing is powered by Stripe, Wave, and Zoho, ensuring that all client transactions are secure. We accept all major credit cards and ACH bank transfers. Please note that we do not accept checks, money orders or the use of PayPal.

 

All reservation deposits are non-refundable and must be paid by the specified event deadline. Please refer to your individual event's policies for specific dates. If a payment is more than three days late, we reserve the right to cancel your reservation and forfeit all funds paid to date. A $100 late fee will be assessed for any payments received after the specified due date and cutoff time.

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REFUSAL OF SERVICE

Sarai Enterprises, LLC (d/b/a Southern Soul at Sea and/or Sarai Events), reserves the right to refuse service to travelers at its sole discretion. Service providers may also deny service to travelers for reasons including, but not limited to, the following:

*   Failure to possess proper documentation for the designated event or travel destination.
*   The presence of a contagious disease.
*   Being under the influence of alcohol, drugs, or narcotics.
*   Exhibiting rude, disruptive, or unruly behavior.

 

We reserve the right to modify the times, locations, and venues of any listed event. Additionally, we may substitute any listed option without prior notice; however, any such changes will be of equal value to the original option. Sarai Enterprises, LLC (d/b/a Southern Soul at Sea and/or Sarai Events), maintains the right to refuse service to anyone, and we will exercise this right as necessary to ensure the safety and enjoyment of all guests.

 

IMPORTANT NOTICE: LEGAL DISCLAIMER AND AFFILIATION DISCLOSURE

Please read the following information carefully. By engaging with the services provided by Southern Soul at Sea (a d/b/a of Sarai Enterprises, LLC, and/or Sarai Events), you acknowledge and agree to the terms outlined herein. 

Independent Entity Status: Sarai Enterprises, LLC, operating as Southern Soul at Sea and/or Sarai Events, is an independent travel organizer and event management entity. Please be advised that Southern Soul at Sea is not affiliated with, endorsed by, sponsored by, or in any way officially connected to Virgin Voyages. Any reference to specific cruise lines, vessels, or third-party service providers is for descriptive purposes only and does not imply an endorsement or partnership. All travel arrangements, event planning, and package coordination are managed exclusively by Sarai Enterprises, LLC, and its affiliates.

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GENERAL TERMS: The information provided serves as a summary of our Deposit, Cancellation, and Refund Policy. For comprehensive legal terms and conditions governing your booking, please refer to our full Terms and Conditions document. Your continued use of our services constitutes your full acceptance of these terms and conditions.

Updated: September 2026