Written Notice Required: All cancellation requests must be submitted in writing.Non-Refundable & Non-Transferable: All payments made to Sarai Enterprises, LLC (d/b/a Sarai Events and Southern Soul at Sea) are strictly non-refundable and non-transferable due to binding contractual agreements with our cruise and travel partners.Travel Insurance Recommended: To protect your financial investment against unexpected circumstances, we strongly advise purchasing trip cancellation insurance.

Unforeseen circumstances can force you to cancel or interrupt your trip, leading to lost vacation investments. To protect your trip, we strongly encourage purchasing travel insurance through a specialized carrier.You can purchase coverage by searching for a national travel insurer. Most policies must be purchased near your initial booking date to receive full benefits. Note that third-party vendor policies (such as airline insurance) may not cover your full cruise package.

We accept credit cards (MasterCard, VISA, American Express, Discover), ACH bank transfers, and Zelle. Payment plans are available through January 15, 2027, and financing options may be offered via FlexPay upon qualification.Authorized Payment Methods To ensure a safe and secure transaction, all payments for Southern Soul at Sea must be processed through our official channels:Online: Directly through our official payment portal at www.southernsoulatsea.com.Phone: By calling our secure payment line at 470-990-4909.Security Warning We never request, accept, or process payments using Bitcoin, cryptocurrency, gift cards, or wire transfers to third-party accounts. Any request for payment via these unauthorized methods claiming to represent Sarai Enterprises, LLC, Sarai Events, or Southern Soul at Sea is fraudulent.

The Sea Terrace cabin rate is $3,150 per cabin based on two guests sharing the cabin, which comes to $1,575 per person. A $250 deposit per person (based on 2 people in a cabin) is required to secure your reservation.

A $250 deposit per person (based on 2 people in a cabin) is required to reserve your Sea Terrace cabin. After your reservation is confirmed, you’ll receive information regarding the remaining balance and payment schedule.

Please call (734) 338-1394 to speak to our dedicated Virgin Voyages' Travel Advisor, David.

Yes. Solo travelers are welcome to book. Since the advertised Sea Terrace cabin rate is based on double occupancy, pricing for a single traveler may differ. Contact the Sarai Events team for the applicable solo rate and availability.

What’s Included:Accommodation: Sea Terrace (balcony) stateroomDining & Beverages: All meals, essential drinks (soda, water), and alcoholic beverages during private eventsAmenities & Entertainment: Onboard entertainment, private events, basic Wi-Fi, and pre-paid gratuitiesTaxes & Fees: Government taxes, mandatory fees, and port charges (including agency fees, pilotage, and port entry costs)What’s Not Included:Travel & Transfers: Airfare, ground transportation between the airport and pier, and shore excursionsPersonal & Onboard Expenses: Alcoholic beverages outside private events, drink and specialty restaurant gratuities, photos, phone calls, gift shop purchases, spa/salon services, medical fees, and casino/gambling expenses.

All guests who book directly with Southern Soul at Sea receive a Cabin Bar Tab credit to use toward premium drinks and alcoholic beverages:Standard Bonus: $50 Bar Tab credit per cabin upon booking directly.Early Payoff Bonus: An additional $50 Bar Tab credit per cabin when paid in full on or before December 31, 2026.

Yes! Every Sailor has access to free Wi-Fi at sea — so you can browse, email, message, and scroll social media without extra charges. For those looking for enhanced connectivity, optional upgrades (like Premium and Work from Sea Wi-Fi) are available for an additional cost, subject to availability.

Essential drinks, which consist of filtered still and sparkling water, non-pressed juices, sodas, sachet teas and drip coffee, are all covered – in your pricing.

Virgin Voyages generally requires all Sailors to hold a valid passport with an expiration date at least 6 months past the voyage end date. Depending on your citizenship, certain ports may also require an entry visa.US Citizen Passport Exceptions For US citizens taking an eligible closed-loop voyage departing from Miami, Los Angeles, Seattle, or New York, Virgin Voyages permits alternative documentation in place of a passport. Eligible Sailors may present one of the following:Passport Card or Trusted Traveler Card: An original, valid US Passport Card or Trusted Traveler Card (NEXUS, FAST).Birth Certificate + Photo ID: An original or certified copy of a state-issued birth certificate paired with a physical government-issued photo ID.Note: Hospital-issued birth certificates and Puerto Rico birth certificates issued prior to July 1, 2010, are not accepted. Consular Report of Birth Abroad + Photo ID: An original Consular Report of Birth Abroad issued by the Department of State paired with a physical government-issued photo ID.Certificate of Naturalization + Photo ID: An original Certificate of Naturalization issued by US Citizenship and Immigration Services (USCIS) paired with a physical government-issued photo ID. Please note: A standard passport is strictly required in the event of an unexpected medical emergency or early departure from the vessel. Travel document requirements are governed by official regulations and are subject to change.For the most up-to-date travel policies, please review Virgin Voyages Travel Requirements.

The Scarlet Lady departs from PortMiami (Terminal V) in Miami, Florida. The closest airports are Miami International Airport (MIA) (~20 minutes away) and Fort Lauderdale-Hollywood International Airport (FLL) (~45 minutes away).

You can rent a wheelchair or scooter from the following vendors:ScootaroundPhone: (toll-free) 888-441-7575Link: www.scootaround.com (will be opened in a new window)Special Needs at SeaPhone: (toll-free) 1-800-513-4515Link: www.specialneedsatsea.com